This Privacy Policy applies to all users of the Miami Club website and mobile app. By using the platform, you are considered to have accepted this policy.

1. Introduction

Miami Club believes your personal data belongs to you. We protect it with care. This Privacy Policy clearly explains what information we collect, why we collect it, and how it is used.

Our Privacy Policy is built in line with international data protection standards. Whether you're registering, depositing, or placing bets at Miami Club — your information stays safe at every step.

If this policy changes, a notice will be posted on the site and the updated date will be shown at the top of the page. We recommend checking back regularly.

2. What Information We Collect

Miami Club collects two types of data — information you provide directly and information gathered automatically as you use the platform.

2.1 Information You Provide

  • Name, date of birth, and nationality
  • Email Address & Mobile Number
  • Bank or mobile banking details (bKash, Nagad, Rocket)
  • Copy of national ID card or passport (for KYC verification)
  • Address & Postal Code
  • Conversations with the support team

2.2 Automatically Collected Information

  • IP address and device type
  • Browser information and operating system
  • Which pages you visited on the site and when
  • Betting and transaction history
  • Login time and session details
  • Information collected via cookies and tracking pixels

Please Note: We only collect information that is necessary to operate the platform, maintain security, and provide you with a better experience. Collecting unnecessary data goes against our policy.

3. How Your Information Is Used

Your information is used for the following purposes:

Purpose What Information Is Used
Account Creation and Management Name, email address, mobile number
Payment Processing Payment details, transaction history
Identity Verification (KYC) NID, passport, address
Fraud Prevention IP address, device information, login history
Customer Support Chat history, email correspondence
Promotional Communications Email, mobile number (with your consent)
Legal Compliance All Applicable Information

Your information is used only for the purposes listed above. If it is ever used for anything else, you will be informed in advance.

4. Information Sharing

Miami Club never sells your personal data. However, in certain circumstances, it may be necessary to share information with specific third parties:

4.1 Payment Processors

Financial information is shared with payment gateway providers as needed to process transactions. These providers operate under their own privacy policies.

4.2 Law Enforcement Agencies

We may be required to disclose information in response to legal obligations, court orders, or government requests. This falls within our policy — complying with the law is our responsibility.

4.3 Technology Service Providers

Limited data may be shared with trusted technology partners for server hosting, cybersecurity, and analytics purposes. Strict confidentiality agreements are in place in all such cases.

We never sell your personal data to advertisers or marketing companies. Your privacy matters more to us than business.

5. Cookies & Tracking

Miami Club uses cookies — small text files stored in your browser that help make the site more comfortable to use.

5.1 Types of Cookies

  • Essential Cookies: Required to maintain login sessions and ensure security.
  • Performance Cookies: Used to improve site speed and performance.
  • Functional Cookies: To remember your preferences and language settings.
  • Analytics Cookies: To understand which features are used most.

You can disable cookies through your browser settings, though some features may not work properly as a result.

6. Data Security Measures

Miami Club uses multiple layers of security to keep your information safe:

  • 256-bit SSL/TLS encryption — the same standard used by banks.
  • Two-Factor Authentication (2FA) support.
  • Regular cybersecurity audits.
  • Automated alerts for suspicious activity.
  • Restricted staff access — only authorized personnel can view your data.
  • Physical security of data centers is fully ensured.

That said, no platform can guarantee complete security online. Please do your part — use a strong password and never share your login credentials with anyone.

7. Your Rights

Under this Privacy Policy, you have several important rights:

  • Right to Access: You may request to see what personal information we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: Under certain circumstances, you may request that your data be deleted.
  • Right to Restrict Processing: You may object to the use of your data for any particular purpose.
  • Right to Data Portability: You may request a copy of your personal data.
  • Right to Opt Out of Marketing: You can opt out of promotional emails or messages at any time.

To exercise any of these rights, email us at support@miamiclub.wine. We will respond within 30 days.

8. Data Retention

We retain your data only for as long as necessary:

  • All data is retained for as long as your account remains active.
  • Even after account closure, certain data may be retained for up to 5 years as required by law.
  • Transaction-related data is retained for a defined period in accordance with financial regulations.
  • If you request account deletion, all data beyond what is required by legal obligations will be permanently removed.

9. Minors & Children's Data

Miami Club does not collect or store data from anyone under the age of 18. If we become aware that a minor's information has been stored, it will be deleted immediately and the account will be closed.

10. International Data Transfers

Miami Club's servers may be located in various countries. If your data is transferred internationally, we ensure that the destination country meets adequate data protection standards. This Privacy Policy applies in all cases without exception.

11. Policy Changes

Miami Club may update this Privacy Policy at any time. You will be notified by email of any significant changes. The date of the latest update is always visible at the top of the page.

12. Contact Us

For any questions or concerns about our Privacy Policy:

  • Email: support@miamiclub.wine
  • Live Chat: Available via the chat button on the site
  • Hours: 24 hours a day, 7 days a week

We take all privacy-related requests seriously and aim to respond within 30 days.